Return & Refund Policy

At Masmilb, we want you to receive your order in perfect condition.

Returns

Due to the personal and hygienic nature of our products, we generally do not accept returns or exchanges for products that have been opened or used.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Please provide your order number and, when applicable, photos of the product or packaging so that we can review the issue and assist you.

If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate solution, which may include replacing the affected product or providing another suitable resolution.

Refunds

If a refund is approved, we will communicate the refund method and process with you.

For Cash on Delivery orders, refunds may require a separate arrangement with the customer.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For any return, refund, or order issue, please contact us using the contact information provided on our website.